PAYMENT OPTIONS
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All credit and debit cards are charged at the time of booking.
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We accept Visa, Mastercard, American Express and Discover.
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We accept PayPal Payments
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Cash is accepted on a pre-arranged basis only. Please contact us for further info.
ONLINE AND PHONE BOOKINGS
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Online and phone bookings require payment by credit or debit card.
CANCELLATION POLICY
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Cancellations made more than 48 hours in advance are not refundable but may be rescheduled for another date
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Cancellations made less than 48 hours in advance are not refundable.
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Changes made more than 48 hours in advance are permitted.
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Changes made less than 48 hours in advance are not permitted, and no refund will be issued.
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All public tours require a minimum of (4) guest otherwise Velvet Vino Tours reserves the right to reschedule.
VEHICLE CAPACITY
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When we confirm your booking, we assure that we do have a vehicle reserved for you that accommodates the group size you selected when booking.
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The seating capacity of your reserved vehicle can be lower than the maximum capacity of the vehicle type that is advertised on the website.
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If you think your group size might grow, please reach out to us as soon as possible to see if we can facilitate your additional guests.
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We cannot guarantee we can assign you to a vehicle that can accommodate more people, regardless if your new group size still fits the maximum vehicle seating capacity as advertised on the website.
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If a larger group size requires you to adjust your plans, please refer to our Cancellation Policy.
CAR CLEANING AND DAMAGE
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Regular cleaning of the vehicle after your tour will be taken care of and is included in the price.
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If additional, significant cleaning is necessary to bring the vehicle back to pre-tour condition, a cleaning fee of up to $300 will be charged.
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Examples of situations when a cleaning fee will be charged include, but are not limited to: stains, spills of fluids or foods and smells.
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All damages as a result of carelessness by you and/or your party will be charged to you.
TOUR TERMINATION
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We reserve the right to terminate any tour, at any time in the interest of customer safety, driver safety, vehicle safety, and/or federal/state/local laws.
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Venues to do not allow you to bring any outside alcohol on their premises. If you do, that can result in immediate termination of your tour without any compensation.
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Obnoxious, disrespectful behavior by you or any of your guests at any of the venues can result in immediate termination of your tour without any compensation.