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PAYMENT OPTIONS
  • All credit and debit cards are charged at the time of booking.

  • We accept Visa, Mastercard, American Express and Discover.

  • We accept PayPal Payments

  • Cash is accepted on a pre-arranged basis only. Please contact us for further info.

ONLINE AND PHONE BOOKINGS
  • Online and phone bookings require payment by credit or debit card.

CANCELLATION POLICY
  • Cancellations made more than 48 hours in advance are not refundable but may be rescheduled for another date

  • Cancellations made less than 48 hours in advance are not refundable.

  • Changes made more than 48 hours in advance are permitted.

  • Changes made less than 48 hours in advance are not permitted, and no refund will be issued.

  • All public tours require a minimum of (4) guest otherwise Velvet Vino Tours reserves the right to reschedule. 

VEHICLE CAPACITY

  • When we confirm your booking, we assure that we do have a vehicle reserved for you that accommodates the group size you selected when booking.

  • The seating capacity of your reserved vehicle can be lower than the maximum capacity of the vehicle type that is advertised on the website.

  • If you think your group size might grow, please reach out to us as soon as possible to see if we can facilitate your additional guests.

  • We cannot guarantee we can assign you to a vehicle that can accommodate more people, regardless if your new group size still fits the maximum vehicle seating capacity as advertised on the website.

  • If a larger group size requires you to adjust your plans, please refer to our Cancellation Policy.

CAR CLEANING AND DAMAGE

  • Regular cleaning of the vehicle after your tour will be taken care of and is included in the price.

  • If additional, significant cleaning is necessary to bring the vehicle back to pre-tour condition, a cleaning fee of up to $300 will be charged.

  • Examples of situations when a cleaning fee will be charged include, but are not limited to: stains, spills of fluids or foods and smells.

  • All damages as a result of carelessness by you and/or your party will be charged to you.

 

TOUR TERMINATION

  • We reserve the right to terminate any tour, at any time in the interest of customer safety, driver safety, vehicle safety, and/or federal/state/local laws.

  • Venues to do not allow you to bring any outside alcohol on their premises. If you do, that can result in immediate termination of your tour without any compensation.

  • Obnoxious, disrespectful behavior by you or any of your guests at any of the venues can result in immediate termination of your tour without any compensation.

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